Client Communication & Availability Policy
To ensure the highest level of service and maintain clear expectations, please review the following policies regarding communication, availability, and scheduling. These guidelines help me manage workload across all active projects and provide every client with the focus and quality they deserve.
Availability & Response Times
Clients who are engaged on an hourly or limited-scope basis (under 10 hours per week) are supported during their scheduled time allotment. While I strive to be as responsive and accommodating as possible, real-time availability or immediate turnarounds are not guaranteed unless a retainer agreement or priority support package is in place.
If you’re looking for greater access or faster turnaround times, please reach out to discuss options that better match your needs.
Prioritization Based on Commitment Level
Work is prioritized based on the number of hours committed per client per week. For example, if a client with a 30-hour weekly engagement has an urgent need, I may need to reschedule meetings or shift timelines for clients with lower-hour commitments (e.g., 4 hours/week). This structure helps ensure fairness and allows me to allocate time and energy proportionately.
Standing Meetings & Rescheduling
I do my best to honor standing weekly meetings. However, adjustments may occasionally be necessary to accommodate higher-hour client priorities. If you need to reschedule a standing meeting, I’ll make every effort to find an alternative time—but please note that rescheduling within the same week is not always possible due to calendar limitations.
Scope & Boundaries
Support is limited to the agreed-upon scope of hours and tasks. Requests that fall outside of your weekly time block or agreement may be subject to delays, reprioritization, or additional fees. If your project needs have changed or expanded, I’d be happy to revisit your scope and recommend the best-fit structure moving forward.